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Box Office Terms & Conditions

Skipton Town Hall Booking Terms & Conditions

Booking Tickets

By purchasing a ticket from;

  1. Online via our website – www.skiptontownhall.co.uk
  2. By telephone 01756 792809 (Open 9:30am – 4pm, Monday to Saturday).
  3. The Box Office at Skipton Town Hall, in person (Open 9:30am – 4pm, Monday to Saturday).

You are agreeing to these terms and conditions.

In these terms and conditions “Skipton Town Hall” means Craven District Council, 1 Belle Vue Square, Broughton Road, Skipton, BD23 1FJ

Concessions

When available, concessions may be offered for those aged Under 18 or Over 60, or students in full time education. If applicable, concession prices will be stated on promotional material for individual performances & events, or indicated at the time of booking.

Concession tickets must be collected from the Box Office in person, and proof of eligibility may be requested when collecting or redeeming your tickets.

Online Booking

All bookings are made through our provider Ticketsource. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.

Print at Home Tickets

Where the Print at Home option is selected you must ensure that you bring your printed tickets to the event to gain entry. Alternatively you can show your booking QR code on your mobile phone screen.

Group Bookings

Group bookings of ten or more should be made by calling the Box Office.

Refunds and Cancellations

If we are required by COVID-19 government guidance or restrictions to cancel or postpone a performance, you will be offered a refund, credit or exchange to another performance.

In addition, tickets can be refunded or exchanged up to 24 hours before a performance for reasons highlighted below.  You should not attend the venue if you:

  • believe you may be infected with COVID-19;
  • have experienced Covid-19 symptoms in the last 14 days;
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
  • have been in close proximity to anyone who has tested positive for Covid-19;
  • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
  • have been instructed to self-isolate

Please check the latest Covid advice and restrictions that apply both nationally and in Craven before you attend, including any additional measures that may apply if you or a member of your household bubble is vulnerable to Covid 19.

We will collect contact data about each lead ticket purchaser in line with our Privacy Policy. We may need to share your contact details with NHS Test and Trace, if they require.

With The exception of our Covid-19 Policy above, once purchased tickets cannot be refunded unless a performance is cancelled.

Where a performance or event is re-arranged original tickets will be valid for the new date. New tickets will not be issued  If you are unable to attend the re-arranged performance you can request a refund by completing a Refund Request Form together with booking confirmation or a receipt from the Box Office.

Refunds should be requested within 48 hours before any re-arranged performance and where a performance is not re-arranged within 14 days of the notification of cancellation.

In the event of a performance or event being cancelled or postponed Skipton Town Hall cannot be held responsible for any costs incurred by you for travel, accommodation or other related service.

Cancellation of an event due to Government imposed Covid-19 restrictions, or if you test positive for

Re-sales

Once a performance is sold out, we may, at the discretion of the Events & Operations Lead accept tickets for resale. Skipton Town Hall will resell tickets in the order which they are returned to us, and cannot guarantee that all tickets will be sold. Should we be able to resell your ticket(s), the face value of the ticket will be returned to you less an administration charge of £1 per ticket resold.

Re-sale or transfer of tickets for profit or commercial gain is not permitted.

Lost or Destroyed Tickets

At the discretion of the Events & Operations Lead Skipton Town Hall will replace lost or destroyed tickets free of charge.  Booking confirmation or a receipt from the Box Office must be produced for replacement tickets to be issued.  Replacement tickets will be available for collection from the Box Office only.

Special Offers

From time to time Skipton Town Hall has special offers available for certain productions.  These are time limited and specific terms on availability and other conditions will be advertised with each individual offer.

All special offers are subject to availability and cannot be used in conjunction with any other offer.

A special offer will not apply to tickets already booked.

Only one discount available per ticket.

Usual Skipton Town Hall Terms and Conditions apply.  Skipton Town Hall reserves the right to withdraw or change the terms of any special offer without notice.  Skipton Town Hall also reserves the right to withdraw an offer/discount /promotion at any time.

Admissions

Only tickets purchased via Skipton Town Hall are valid for admission. Any tickets purchased through unapproved channels will be deemed invalid, and admission will therefore be refused without refund.

The right to admission is reserved by Skipton Town Hall who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.

No refunds will be made to customers who are refused entry or ejected from the premises.

Your visit

Skipton Town Hall currently operates an unreserved seating policy. Audiences are advised to arrive at least 20 minutes before the start of the show in all instances, to ensure audience members have enough time to take their seats.

Should you be late to a performance, it may be necessary to wait until a suitable break or interval within a performance until it is possible to be admitted. Although late admission cannot always be guaranteed, Skipton Town Hall tries to admit patrons where reasonably possible.

The management reserves the right to refuse or restrict entry to a performance should it be deemed necessary to preserve the safety and comfort of our audience, performers and/or staff.

The use of cameras, recording equipment and mobile telephones is strictly prohibited in the Concert Hall, unless consent is given in advance by Skipton Town Hall.

Skipton Town Hall strives to be accessible to all. If you have any access requirements for your visit, please contact us by calling 01756 792809 or emailing boxoffice@craven.gov.uk when booking.

Infants aged under 2 years may be admitted to performances without the need for a ticket, instead being seated on a parent or guardian’s lap at no additional charge. Should an infant or toddler become restless and cause a disturbance during a performance, the parent or guardian may be requested to leave the auditorium until the child has settled so as to limit inconvenience to other audience members and performers. This clause does not apply to Relaxed Performances.

Your Information

Skipton Town Hall will request certain information from you when booking tickets or adding you to our mailing list (e.g. name, address, contact details). Any information you provide will be held securely and in accordance with the Data Protection Act 1998, and any card details you have provided for payment will be processed through secure server software. Your information will not be sold or passed on to third parties without your prior consent unless required by law.

During the booking process, we may ask you for a contact telephone number or email address; this is to allow us to contact you with further information and any changes to your booking (including postponement/cancellation). We would only contact you using these details regarding existing bookings, and will not use this information for marketing purposes without your prior consent.

Should you indicate you would like to be added to our mailing list, your information may be used by Skipton Town Hall to notify you of our work and upcoming events. With your permission, we may also share your information with third parties who provide services we think may be of interest to you. If you no longer wish to be on our mailing lists, then please notify us and we will remove your information from our mailing list.

General

On occasion the performance or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact one of our Visitor & Events Coordinators, or Events & Operations Lead.

Skipton Town Hall cannot be liable in any way for the acts or omissions of others (including Promoters and performers). However, Skipton Town Hall does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.

These terms and conditions do not create any rights or obligations enforceable by or against anyone other than Skipton Town Hall and, you

The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and Skipton Town Hall are subject to the exclusive jurisdiction of the English Courts.